One sentence summary – ServiceNow has launched the latest version of its low-code platform, Now Platform Vancouver, which includes generative AI capabilities and features aimed at boosting productivity, automating processes, and improving security and governance across various industries. The release also introduces industry-specific solutions for healthcare, finance, and talent transformation, as well as enhancements to enterprise security and third-party risk management capabilities.
At a glance
- ServiceNow has launched the latest version of its platform, Now Platform Vancouver.
- The release introduces generative AI capabilities to enhance workflow efficiency.
- Now Assist provides valuable summaries and automates manual functions for ITSM, CSM, HRSD, and development.
- The Vancouver release prioritizes enterprise security and expands Third Party Risk Management capabilities.
- ServiceNow has launched industry-specific solutions for healthcare, finance, and talent transformation.
The details
ServiceNow, a leading low-code platform, has recently launched the latest version of its platform, Now Platform Vancouver.
This release introduces several new features and enhancements aimed at boosting productivity, automating processes, and improving security and governance across various industries.
Generative AI Capabilities
One of the key additions to the platform is generative AI capabilities.
These play a vital role in enhancing workflow efficiency.
ServiceNow aims to streamline processes in healthcare, finance, and talent transformation domains by leveraging this technology.
These AI capabilities are powered by domain-specific Language Model Models (LLMs).
LLMs ensure data privacy while harnessing the knowledge hosted on the platform.
Now Assist
Now Assist, a feature specifically designed for IT Service Management (ITSM) and Customer Service Management (CSM), provides users with valuable summaries of incident history, cases, and chats.
This empowers users to resolve issues more efficiently and promptly.
Now Assist for HR Service Delivery (HRSD) automates manual HR functions.
It provides employees with information about leaves, payroll discrepancies, and paperwork changes.
Now Assist for Creator is another significant addition.
It enables users to convert natural language text into JavaScript code suggestions.
This text-to-code capability simplifies the development process and enhances the productivity of developers.
Early tests of the generative AI capabilities have shown promising results.
Reported time savings of 30-40% when handling repetitive tasks have been observed.
This demonstrates the potential impact of AI-driven automation on efficiency and productivity.
Enterprise Security and Third Party Risk Management
The Vancouver release also prioritizes enterprise security with the introduction of zero trust access in ServiceNow Vault.
This feature strengthens security measures and ensures secure access to sensitive information.
The platform expands its Third Party Risk Management capabilities.
This empowers organizations to manage and mitigate risks associated with external partners.
Industry-Specific Solutions
ServiceNow has launched three new solutions tailored to automate critical processes in specific industries.
The Clinical Device Management solution focuses on automating the management of essential healthcare devices.
This improves operational efficiency and patient care.
The Accounts Payable Operations offering automates the accounts payable process.
This streamlines financial operations and optimizes cash flow management.
The Employee Growth and Development solution utilizes AI to collect and update employee skills data.
This enables smarter talent decisions and fosters professional growth.
These Vancouver release solutions are already available for users to leverage.
The generative AI smarts will be rolled out gradually starting from September 29.
ServiceNow’s latest release of Now Platform Vancouver introduces a range of powerful features and enhancements.
These aim to drive productivity, automate processes, and enhance security across multiple industries.
With its generative AI capabilities, Now Assist features, and industry-specific solutions, ServiceNow continues to innovate.
It empowers organizations with comprehensive low-code solutions.
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| venturebeat.com |
|---|
| – ServiceNow has launched the latest version of its low-code platform, Now Platform Vancouver. – |
| The release includes generative AI capabilities aimed at enhancing productivity across workflows, automation tools for security and governance, and comprehensive solutions for automating processes in healthcare, finance, and talent transformation. |
| – Now Assist for ITSM and CSM provides users with summaries of incident history, cases, and chats to resolve issues faster. |
| – Now Assist for HRSD automates manual HR functions such as providing employees with information about leaves, payroll discrepancies, and paperwork changes. – |
| Now Assist for Creator brings text-to-code capabilities, allowing users to convert natural language text into Javascript code suggestions. |
| – ServiceNow’s domain-specific LLMs drive these capabilities, leveraging the knowledge hosted on the platform while ensuring privacy. – Early tests have shown 30-40% time savings when generative AI handles repetitive tasks. – |
| The Vancouver release also focuses on improving enterprise security with zero trust access in ServiceNow Vault and expanding Third Party Risk Management. – Three new solutions automate critical processes in healthcare, finance, and talent transformation. – |
| The Clinical Device Management solution automates the management of essential healthcare devices. – |
| The Accounts Payable Operations offering automates the accounts payable process. – |
| The Employee Growth and Development solution uses AI to collect and update employee skills data for smarter talent decisions. – |
| The Vancouver release solutions are available now, while the generative AI smarts will roll out from September 29. |
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