One sentence summary – Intuit has launched Intuit Assist, an AI assistant that uses generative AI technology to provide personalized customer support, streamline tasks, and connect users with human experts, revolutionizing customer support and offering accurate and reliable financial assistance.
At a glance
- Intuit has launched Intuit Assist, an AI assistant for personalized customer support.
- Intuit Assist uses generative AI technology to understand natural language queries and provide accurate responses.
- It offers functions such as creating invoices, sending reminders, and optimizing marketing campaigns.
- Intuit Assist is integrated into Intuit’s products and appears as a sidebar on the right side of the screen.
- Users can interact with the assistant by typing questions or requests and can connect with human experts for additional guidance.
The details
Intuit, a leading financial software company, has launched Intuit Assist, an AI assistant designed to provide personalized customer support.
The assistant uses advanced generative AI technology to understand natural language queries.
This technology allows Intuit Assist to provide accurate responses based on real data.
It also helps the assistant avoid the “hallucination” challenges often faced by other AI bots.
Intuit Assist Functions
Intuit Assist offers a range of functions to streamline everyday tasks for users.
These functions include creating invoices, sending reminders, and optimizing marketing campaigns.
The assistant is integrated into the user interface of Intuit’s products.
It appears as a sidebar on the right side of the screen.
Users can interact with the assistant by typing questions or requests.
They can also choose from a list of suggested prompts.
Intuit Assist can connect users with human experts for additional guidance and support.
This integration of AI and human assistance aims to provide a comprehensive and personalized customer experience.
Development of Intuit Assist
The creation of Intuit Assist is the result of years of research and development by Intuit’s engineering and data science teams.
The AI assistant is currently available to all users of TurboTax.
Enhanced functionality will be offered in the coming months.
For users of Credit Karma, Quickbooks, and Mailchimp, Intuit Assist is currently available to select US beta users.
It will be made more widely accessible in the near future.
Intuit’s Data Layer and GenOS
Intuit’s integrated data layer allows for the delivery of accurate and real-time information.
This data layer seamlessly injects AI models with up-to-date data.
Intuit has also developed an orchestration layer called GenOS.
GenOS simplifies processes for engineers, enabling the creation of AI applications at scale.
This allows for the development of customized and context-aware AI models tailored to each product and customer.
Intuit Assist Operation
Intuit Assist operates at three layers of the application runtime.
First, it injects customer-specific data to provide personalized responses.
Then, it interacts with the language model to understand queries accurately.
Finally, the answer is edited for precision before being presented to the user.
Users can rely on Intuit Assist to answer questions about their personal finances.
This includes tracking income and expenses or managing rental property information.
The comprehensive capabilities of Intuit Assist make it a powerful tool for individuals and businesses seeking efficient and reliable financial support.
Intuit Assist revolutionizes customer support with its AI-powered capabilities.
By leveraging generative AI, Intuit Assist offers accurate and personalized responses to users’ queries.
With its integration into Intuit’s products, users can efficiently manage their finances, automate tasks, and connect with human experts when needed.
Intuit’s commitment to research and development, along with its proprietary technology infrastructure, ensures a seamless and context-aware experience for customers.
Article X-ray
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A pixelated robot holding a sign that says “Assist” with a smiling customer beside it.
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| venturebeat.com |
|---|
| – Intuit has launched Intuit Assist, an AI assistant that provides personalized answers and insights to customers. |
| – |
| The assistant uses generative AI and can understand natural language queries. |
| – It is built to ensure accurate answers based on real data and is not susceptible to “hallucination” challenges seen in other AI bots. |
| – Intuit Assist can perform tasks such as creating invoices, sending reminders, and optimizing marketing campaigns. |
| – It is integrated into the user interface of Intuit’s products and appears as a sidebar on the right side of the screen. |
| – Users can interact with the assistant by typing questions or requests or by choosing from a list of suggested prompts. – |
| The assistant can connect users with human experts for additional guidance and support. |
| – Intuit Assist is the result of years of research and development by Intuit’s engineering and data science teams. |
| – It is available to all users of TurboTax and will be enhanced in the coming months. – |
| For Credit Karma, Quickbooks, and Mailchimp, the assistant is available to select US beta users and will become more widely available in the coming months. – Intuit has built an integrated data layer that allows it to inject AI models with real-time data. – |
| The company has an orchestration layer called GenOS, which abstracts processes for engineers to build AI applications at scale. – GenOS allows Intuit to create customized and context-aware AI models for each product and customer. – Intuit Assist works at three layers of the application runtime: injecting customer-specific data, interacting with the language model, and editing the answer for accuracy. |
| – Users can ask Intuit Assist questions about their personal finances, such as tracking income and expenses or rental property information. |
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